Smart People. Smart Choice.

Make a Claim 24 Hours

Home (Smart Home) Insurance Claims


Private Auto (Smart Auto) Insurance Claims


Private Auto Emergency Road Service


ICBC Dial-A-Claim


Travel/Medical Emergencies


From Canada & USA: 1-800-663-0399

From Mexico: 001-800-514-9976 or 01-800-681-8070

Outside North America: *800-663-00399

*Visit for a list of access codes

Collect: 604-278-4108

Allianz Global Assistance

Toll-free Canada/USA: 1-800-995-1662

Worldwide: 00-800-842-08420

If unable to contact us through the toll-free numbers

Call Collect: 416-340-0049

How to report a claim

To make you whole and give you peace of mind. That’s what insurance is for. If you’re reading this then it’s likely you’re having to deal with something unwelcome and unexpected. The last thing you need is more stress.

Our claims experts are here to help and support you. We’ll work hard to get your life back to normal as quickly as possible.

Some simple steps will help the process;

  • Check your policy if you’re not sure what you’re covered for.
  • Take notes of what happened. Make a detailed inventory of items that are missing or damaged.
  • Take plenty of pictures and video.
  • Report the incident by contacting us. Have your policy number and police report (if you have one) ready.
  • If you’ve made purchases, keep all receipts.
  • Do not dispose of any damaged property without notifying us first.

Need help?

Our Agents are available to assist you at 250-245-2268 during regular business hours, or via email at after hours. Please don’t hesitate to contact us for all other claims service, reports, or questions. For a more personal experience, come in to the office to speak with one of our friendly and knowledgeable insurance experts.

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